Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use caliviosara's financial fraud prevention services.
Last updated: March 15, 2025
Introduction
caliviosara operates under Australian privacy legislation, primarily the Privacy Act 1988 and the Australian Privacy Principles (APPs). We're committed to protecting your personal information and being transparent about how we collect, use, and store your data.
This privacy policy applies to all services provided by caliviosara, including our financial fraud prevention platforms, educational resources, and customer support services. When you interact with our website or services, you're trusting us with your information — and we take that responsibility seriously.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number when you contact us or sign up for services
- Business information including company name, industry, and role
- Financial information relevant to fraud prevention assessments
- Communication preferences and feedback you provide
- Payment information for services (processed through secure third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address, browser type, and operating system
- Pages visited, time spent on our website, and referral sources
- Device information and screen resolution for optimal user experience
- Cookies and similar tracking technologies (with your consent where required)
How We Use Your Information
We use the information we collect for legitimate business purposes that align with your expectations and our service delivery:
- Providing and improving our fraud prevention services and educational resources
- Communicating with you about services, updates, and responding to your inquiries
- Conducting fraud risk assessments and developing customised prevention strategies
- Processing payments and maintaining accurate billing records
- Complying with legal obligations and regulatory requirements in Australia
- Analysing website usage to enhance user experience and service delivery
We never sell your personal information to third parties. Any data sharing occurs only with your consent or when required by Australian law.
Data Storage and Security
We implement robust security measures to protect your information from unauthorised access, alteration, or disclosure. Our security practices include:
| Security Measure | Description |
|---|---|
| Data Encryption | All sensitive data encrypted in transit and at rest using industry-standard protocols |
| Access Controls | Role-based access with multi-factor authentication for team members |
| Regular Audits | Quarterly security assessments and vulnerability testing |
| Data Backup | Secure, encrypted backups with tested recovery procedures |
We store your data on secure servers located in Australia, with some services utilising cloud infrastructure that meets Australian data sovereignty requirements. Data is retained only as long as necessary for business purposes or as required by law.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We'll respond to access requests within 30 days and provide information in a readily accessible format.
Data Portability
You can request a copy of your personal information in a structured, commonly used format. This helps if you want to transfer your data to another service provider.
Deletion Requests
You can ask us to delete your personal information, subject to certain legal and contractual obligations. We'll honour deletion requests unless we have legitimate reasons to retain the data.
Marketing Communications
You can opt out of marketing emails at any time using the unsubscribe link in our communications or by contacting us directly. This won't affect service-related communications necessary for our business relationship.
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our content. We use both essential cookies (necessary for website functionality) and analytical cookies (to improve our services).
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.
Third-Party Services
We work with trusted third-party providers for specific services like payment processing, email communications, and website hosting. These providers are carefully selected and must meet our privacy and security standards.
Third parties only receive information necessary to perform their specific functions and are contractually bound to protect your data. We don't share personal information with third parties for their own marketing purposes.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information overseas. When international transfers occur, we ensure appropriate safeguards are in place, including:
- Transfers only to countries with adequate privacy protections
- Contractual agreements requiring equivalent data protection standards
- Regular monitoring of third-party compliance with privacy requirements
Data Breach Notification
In the unlikely event of a data breach that could result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner within 72 hours of becoming aware of the breach.
We maintain an incident response plan and conduct regular security training to minimise the risk of data breaches. Prevention remains our primary focus, but we're prepared to respond quickly if issues arise.
Children's Privacy
Our services are designed for businesses and adult users. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've inadvertently collected such information, we'll delete it promptly.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated to you via email or prominent website notices.
Continued use of our services after policy updates constitutes acceptance of the revised terms. However, we won't use your personal information in ways materially different from those described when it was originally collected without your consent.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: help@caliviosara.com
Phone: +61 427 145 328
Address:
caliviosara Privacy Team
Cnr Nineteenth Ave
Elanora QLD 4221
Australia
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please call us directly during business hours (9 AM - 5 PM AEST, Monday to Friday).